Valued customers: please be advised that is the one and only official website for

Terry ludwig pastels, llc.

An entity posing as terry ludwig pastels, is using a similar web address that ends in “shop.” Do not use this site.


Date of Last Revision: June 1, 2021


Generally. We generally ship orders in the order of their receipt. We aspire to process orders as quickly and accurately as possible. While We will use Our best efforts to promptly and reasonably fulfill every order, We cannot guarantee the availability of all Services or Goods at all times. The fulfilling of orders typically takes up to five (5) business days from the date We receive the order/request. Once packages leave Our facility, We are not responsible for delivery delays or any other shipping, delivery, carrier, or related issues. You must direct all questions, comments, or concerns regarding such issues to the shipping carrier. Please understand that Our Shipping Department is busier during certain times of the year.

Shipping Charges. Shipping charges are calculated pursuant to the applicable carrier You choose to ship Your order: the United States Postal Service (“USPS”), the United Parcel Service (“UPS”) or DHL Express Worldwide (for International shipments). We recommend shipping within the U.S. for larger/heavier packages via UPS. We do not provide any refund or credit for receiver refused orders, regardless of the shipping destination. If We have to re-ship an order due to a receiver refusal, We will assess an additional shipping charge.

Expedited Shipments. For expedited shipments We use UPS Next Day Air, Second Day Air, and Three Day Select. You may choose which form of expedited shipment You would like to use. The pricing for each option is displayed on the Site at checkout.

Track Your Order. Once We prepare Your order for shipping, You should receive a carrier-generated email receipt and an email receipt from Us. Shipping information and a tracking number will be on Your receipt.

Shipments Outside of the United States. We routinely ship packages internationally. We ship international packages using either USPS Priority International Mail or DHL Express Worldwide. YOU ARE INDEPENDENTLY AND SOLELY RESPONSIBLE FOR ANY AND ALL INTERNATIONAL OR BROKERAGE DUTIES, TAXES, OR FEES, INCLUDING BUT NOT LIMITED TO VAT. Please contact Your postal carrier and customs office to see how any such duties or fees apply or are assessed/collected. Standard Countries We ship to include: Canada, Australia, New Zealand, Russia, Czech Republic, Switzerland, Belgium, Spain, Sweden, France, Netherlands, Germany, Ireland, United Kingdom, Thailand, China and Japan.

SPECIAL ADMONITIONS FOR INTERNATIONAL USE AND EXPORT/IMPORT COMPLIANCE Recognizing the global nature of the Internet, You agree to comply with all applicable rules and laws regarding online conduct and acceptable content. Use of the Services may be subject to the export and import laws of the United States and other countries. You agree to comply with all applicable export and import laws and regulations, including without limitation the Export Administration Regulations: (see and sanctions control programs of the United States (see You represent and warrant that You: (a) are not a prohibited party identified on any government export exclusion lists (see or a member of a government of any other export-prohibited countries as identified in applicable export and import laws and regulations; (b) will not transfer software, technology, and other technical data via the Services to export-prohibited parties or countries; (c) will not use the Services for military, nuclear, missile, chemical or biological weaponry end uses in violation of U.S. export laws; and (d) will not transfer, upload, or post via the Services any software, technology or other technical data in violation of U.S. or other applicable export or import laws.

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