Shipping Practices and Information
Shipping charges are calculated by the Postal Service or UPS on our website. When ordering, the customer chooses USPS Priority Mail or the UPS service that they want. We recommend shipping Larger/Heavier packages by UPS.
Please understand that our Shipping Department is busier during certain times of the year, but that we always ship As Quickly As Possible.
Credit will not be given for refused orders.
For expedited shipments we use UPS Next Day Air, Second Day Air, and Three Day Select. One may choose which form of expedited shipment they would like to use. The pricing for each will be displayed on the website at checkout.
Track Your Order
When your order has been prepared for shipping, you will receive an email receipt from your shipping carrier (USPS/Stamps.com or UPS) and an email receipt from us. Shipping information and a tracking number will be on your receipt.
Shipments Outside of the United States
We are happy to ship packages internationally. International packages are shipped using United States Postal Service Priority International Mail, which has shown to be the most economical method. Credit will not be given to the customer for any order that is not accepted. If Terry Ludwig Pastels has to re-ship an order due to refusal there will be an additional shipping charge. Please check into Duties and Fees that you are responsible to pay prior to ordering (See below).
Standard Countries we ship to are: Canada, Australia, New Zealand, Russia, Czech Republic, Switzerland, Belgium, Spain, Sweden, France, Netherlands, Germany, Ireland, United Kingdom, Thailand, China and Japan. Simply choose the country from the drop-down box when entering your shipping information.
Import Duties & Fees
Any charge for Duties, Brokerage and other Fees are the responsibility of the purchaser. Please contact your postal carrier to see how Duties and Fees are collected. Contact the Customs Office in your country to determine what Duties and Fees your shipment of art supplies is subject to.