REFUND POLICY

Date of Last Revision: June 1, 2021

 

While We attempt to fulfill every order, TLP cannot and does not guarantee the availability of any particular Good on the Site. TLP reserves the right to discontinue the sale of any Good on the Site at any time without notice. The availability of Our Services and Goods is subject to change at any time. TLP shall have the right to refuse or cancel any orders listed at an incorrect price or containing any other incorrect information. TLP shall have the right to refuse or cancel any orders whether or not the order has been accepted by TLP and Your payment has already occurred. TLP shall promptly issue a credit or refund for any payment amounts already made for cancelled orders. TLP reserves the right to limit quantities of Goods to the amount reasonable for Our regular, in-store customers. The prices displayed on this Site are quoted in U.S. dollars and are subject to reasonable exchange rates at the time of any purchase. Listed prices may not include shipping and handling or sales taxes, as applicable, which will be added to Your total purchase or invoice price.

Due to the nature of the product, We are unable to accept returns on pastels or pastel sets. Please inspect Your order as soon as possible after receiving it. If there are any problems with it, please contact Us immediately at customerservice@terryludwigpastels.com. We will try to correct any problems with Your order, but do not make any such guarantee. In order to receive any such correction, You must provide us photo evidence of the issue by emailing customer services at the above address. You may be required to provide Us additional information to appropriately handle Your issue.

If You dispute any charges, You must let Us know within thirty (30) calendar days after the date We charge You. You must submit a claim by email at customerservice@terryludwigpastels.com. The email must contain the following information: (i) the words "Refund Request" in the subject line; (ii) a detailed reason for the refund request, including the order or invoice number, as applicable; and (iii) the name and reasonable contact information for You or Your contact representative. Failure to provide the request and other information as required above may disqualify Your request for a refund. All approved refunds will be issued within thirty (30) calendar days of approval. Approved refunds will be paid using the payment method on file for the refunded party, or via any other method We determine is appropriate in Our sole and exclusive discretion.