We thank you for your interest in our renowned pastels manufactured by               Terry Ludwig Pastels, LLC.

PRODUCT INQUIRY POLICY

If for any reason you are not satisfied with your order, please contact us.  Please be aware that it is the nature of soft pastels to be dusty.  We make every effort to make sure your pastels arrive with a minimum of dust  transfer in their packaging materials, but it cannot be guaranteed that they will be dust-free.

EXCHANGE/RETURN POLICY

Unfortunately, we cannot accept any returned merchandise due to the nature of our product.  However, if you have any questions about your order, please call us at 888-795-1232.

INTERNATIONAL ORDERS

For International orders, please note that the cost of shipping will not include taxes, duties or brokerage fees related to shipping your order from the U.S. you will be responsible for paying these independently.  Credit will not be issued for refused orders.

PRIVACY POLICY

At Terry Ludwig Pastels we take privacy seriously. Our privacy policy informs you about the ways in which we use personal information.  By using the site, you are accepting the practices described in this privacy policy.

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place.  The information is not provided to these companies for marketing purposes.

COMMITMENT TO PRIVACY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.  All emails and newsletters from this site allow you to opt out of further mailings.

QUESTIONS OR CONCERNS

If you have any questions, concerns, or comments regarding our policies as outlined above, you may contact us by using the information below:

By e-mail: customerservice@terryludwig.com

By Phone: 303.795.1232 or 888.795.1232 (US only)